# Wire Transfer

This section explains how to add funds to your account using a wire transfer. This is a manual process that requires
creating a transfer request in the DIDWW system and then completing the payment through your bank.

**Create a Wire Transfer**

Learn how to initiate a new wire transfer request.

[Create a Wire Transfer](#billing-create-wire-transfer)

**Manage Wire Transfers**

View details, upload proof of payment, and track statuses.

[Manage Wire Transfers](#billing-manage-wire-transfers)



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## Create a Wire Transfer

Follow these steps to create a new wire transfer request. This will generate the necessary payment details, including a
unique reference ID required to process your payment.

> 1. Navigate to the **Billing** section in the left-hand menu and select **Payment Methods**.
> 2. Click the **Wire Transfer** tab. This screen displays the bank details for making payments in USD or EUR.
>
>    ![The Wire Transfer tab showing bank details.](../../_images/fig17.png)
>
>
>    **Fig. 1.** The Wire Transfer screen.
>
>
>
> 3. Click the **Create New** button.
> 4. In the **Add Funds** modal, enter the **Amount** you intend to transfer and select the **Currency**.
>
>    Note
>
>    The minimum payment amount is 30 USD.
>
>    ![Add Funds modal for wire transfer.](../../_images/fig212.png)
>
>
>    **Fig. 2.** Specifying the transfer amount and currency.
>
>
>
> 5. Click **Confirm**. A new wire transfer record will be created with the status **New**.
>
>    ![The list of wire transfers with a new request.](../../_images/fig313.png)
>
>
>    **Fig. 3.** The new wire transfer request added to the list.



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## Manage Wire Transfers

After creating a request, you must complete the payment through your bank and upload proof of payment to DIDWW for
processing.

### Processing Your Transfer Request

#### Step 1: Make the Bank Transfer

> 1. In the list of wire transfers, find your new request and click the **Details** (![details](../../_images/details.png)) icon in the corresponding row.
> 2. On the **Wire Transfer Details** page, carefully note the bank details and the unique **Payment Reference ID**.
> 3. Log in to your bank's online portal and make the wire transfer using the details provided.
>
>    Important
>
>    You **must** include the **Payment Reference ID** in your wire transfer instructions with your bank. Failure to do so may result in significant delays or the payment not being applied to your account.
>
>    ![Wire transfer details page with reference ID.](../../_images/fig411.png)
>
>
>    **Fig. 4.** Payment details and the unique reference ID.

#### Step 2: Upload Proof of Payment

> 1. Save a screenshot or download a receipt of the completed transaction from your bank.
> 2. Return to the **Wire Transfer Details** page in the DIDWW portal and click **Select file** to upload your proof of payment.
>
>    ![Uploading proof of payment.](../../_images/fig4.14.png)
>
>
>    **Fig. 5.** A proof of payment file selected for upload.
> 3. Click **Confirm** to submit the proof for review. The status of your transfer will change to **Pending**.
>
>    ![Submit the proof for review.](../../_images/fig57.png)
>
>
>    **Fig. 6.** Submit the proof for review.

### Statuses

The status of your wire transfer indicates its stage in the payment process.

> | Status | Description |
> | --- | --- |
> | new | The wire transfer request has been created, but proof of payment has not yet been uploaded. |
> | pending | Proof of payment has been uploaded and is awaiting review. |
> | completed | The payment has been approved, the funds have been added to your account balance, and a receipt has been sent to your email. |
>
> ![A completed wire transfer.](../../_images/fig65.png)
>
>
> **Fig. 7.** A completed wire transfer with its status updated in the list.

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## Additional Information

**Credit Card Payments**

Learn how to add and manage credit cards for automatic and manual payments.

[Credit Card](credit-card.html#billing-payment-methods-credit-cards)

**Billing History**

View your transaction history, download invoices, and check your current balance.

[Billing History](../billing/index.html#billing-history-index)

**Payment Actions**

Manage auto-charge, set payment priority, configure automatic top-ups, and receive low balance alerts.

[Payment Automation and Notifications](payment-actions.html#billing-payment-methods-actions)

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