# Payment Automation and Notifications This section outlines the tools available to help you manage your account balance efficiently and ensure uninterrupted service. By combining features such as auto-charge, payment prioritization, automatic top-ups, and low balance alerts, you can create a reliable and flexible billing strategy. **Enable Auto-Charge Payments** Authorize payment methods for automated billing. [Enable Auto-charge Payments](#billing-actions-autocharge) **Set Auto-charge Priority** Set the priority order of your payment methods for automatic payments. [Set Auto-charge Priority](#billing-actions-priority) **Configure Low Balance Settings** Configure automatic balance top-ups and receive email alerts when your balance is low. [Configure Low Balance Settings](#billing-actions-low-balance-settings) **Retry Failed Payment Method** Manually retry a failed payment and restore auto-charge for temporarily disabled payment methods. [Retry Failed Payment Method](#billing-actions-retry) --- ## Enable Auto-charge Payments Auto-charge is a setting that authorizes a payment method (e.g., credit card or PayPal) to be used for automatic transactions. It is required for features like [Top Up Using Auto-Charge Enabled Credit Card](credit-card.html#billing-payment-methods-credit-cards-autocharge) and [Auto Balance Top-Up](#billing-actions-autotopup). > 1. Navigate to **Billing > Payment Methods**. > 2. Find the desired payment method in the list. > 3. Use the **Auto-charge** toggle in the corresponding row to enable or disable the feature. Important The [Auto Balance Top-Up](#billing-actions-autotopup) feature only works if Auto-charge is enabled on your **primary** payment method. If disabled, no automatic payments will be processed, even if the low balance threshold is reached. [![Auto-charge Toggle.](../../_images/fig4.12.png)](../../_images/fig4.12.png) **Fig. 1.** Auto-charge Toggle. --- ## Set Auto-charge Priority When multiple payment methods have [auto-charge](#billing-actions-autocharge) enabled, you can define the order in which they are used by setting their **priority**. The method at the top of the list, marked with a star icon, is treated as the **primary method** for all automated transactions. > 1. Go to **Billing > Payment Methods**. > 2. Click and hold the ☰ icon next to the payment method you wish to prioritize. > 3. Drag it to the top of the list and release. The star icon will move to indicate the new primary method. Note If a charge to the primary payment method fails (e.g., due to insufficient funds or a bank decline), the system will automatically attempt to charge the next available method that has the auto-charge toggle enabled. [![Set payment priority](../../_images/gif1.gif)](../../_images/gif1.gif) **Fig. 3.** Reordering methods to set priority. --- ## Configure Low Balance Settings **Auto Balance Top-Up** Automatically refill your balance when it drops below a set threshold. [Auto Balance Top-Up](#billing-actions-autotopup) **Low Balance Notification** Receive an email alert as a reminder about your balance reaching a set threshold. [Low Balance Notification](#billing-actions-lowbalance) --- ### Auto Balance Top-Up The **Automatically refill when threshold is reached** setting ensures that your balance is replenished automatically whenever it falls below the specified threshold. > 1. Go to **Billing > Payment Methods**. > 2. Enable **Automatically refill when threshold is reached** toggle. > 3. Set the following values: > : - **Threshold amount** - the balance trigger point. > - **Refill amount** - how much to add when triggered. > 4. Click **Apply Changes**. Warning This feature requires at least one of your payment methods to have [auto-charge](#billing-actions-autocharge) enabled. Hint If your account has active calls, the final charge is only calculated after the call ends. The top-up trigger will only activate once the balance is updated. To avoid service disruption in such cases, it is strongly recommended to set a higher minimum threshold (e.g., 50 USD) to ensure sufficient buffer for active call costs. [![Configure auto top-up](../../_images/low-balance.png)](../../_images/low-balance.png) **Fig. 4.** Configure automatic balance top-up. --- ### Low Balance Notification Configure a Low Balance Notification to receive an email alert when your account balance drops below a specified threshold. This option is useful if you prefer to manage payments manually or want a warning before automatic top-ups occur. > 1. Navigate to **Payments > Payment Methods**. > 2. Toggle **Low Balance Notification** to enabled. > 3. Enter your desired threshold amount. > 4. Click **Apply Changes**. Important - Combine this with [Auto Balance Top-Up](#billing-actions-autotopup) for layered protection (e.g., set a higher notification threshold than the auto-top-up trigger). - This feature only sends notifications-it does not trigger any payment action. [![Low balance notification](../../_images/low-balance-notification.png)](../../_images/low-balance-notification.png) **Fig. 5.** Configure low balance notification. --- ## Retry Failed Payment Method If an auto-charge or manual payment fails, the associated payment method (e.g., credit card or PayPal) becomes temporarily unavailable for further automatic billing for **48 hours**. Common reasons include: > - Insufficient funds > - Card expired or invalid > - Bank declines the transaction > - Authentication failure (e.g., 3D Secure verification) When this happens, a **Retry** button appears next to the failed transaction. Click **Retry** to manually attempt the payment and restore the payment method. > [![Retry a failed auto-charge.](../../_images/autocharge.png)](../../_images/autocharge.png) > > > **Fig. 2.** Retry a failed auto-charge. --- ## Additional Information **Credit Card Payments** Learn how to add and manage credit cards for payments. [Credit Card](credit-card.html#billing-payment-methods-credit-cards) **PayPal Payments** Learn how to add and manage PayPal as a payment method. [PayPal](paypal.html#billing-payment-methods-paypal) **Wire Transfer** Find instructions for funding your account via bank transfer. [Wire Transfer](wire-transfer.html#billing-payment-methods-wire-transfer) On this page