# Notifications The **Notifications** section allows account owners and [administrators](adding-new-roles.html#user-panel-admin-role) to manage how automatic account alerts are delivered. Each notification is tied to specific [user roles](adding-new-roles.html#user-panel-roles), and notification emails are sent by default to users assigned to those roles. Note You can also add additional recipients who are not associated with specific roles. Keep in mind that notifications may contain sensitive account information. Only add trusted email addresses and verify them carefully. ## Where Notification Emails Are Sent Notification emails are sent to the **Contact email** of each recipient user. Each user manages this address on their own [User Details](user-details.html#user-panel-account-user-details) page. By default, each notification is sent to the account **Owner** and to users with the roles listed in [Notification Descriptions and Recipients](#user-panel-notifications-descriptions). The Owner is not an assigned role, so it is not listed in the table. For example, invoices and other billing emails are sent to the Owner and to users with the **Admin** or **Billing** role. There is no separate email setting for billing or any other notification type. To receive notifications at a different address, change your **Contact email** on the [User Details](user-details.html#user-panel-account-user-details) page. You can also add **Additional recipients** to any notification in [Edit Notification](#user-panel-notifications-edit), for example to send it to an address that does not belong to a user. --- ## Notification Descriptions and Recipients | **Notification** | **Description** | **Default Recipients (User Roles)** | | --- | --- | --- | | API key changes | Notifies a user about a new/changed API Key. | Admin, Technical | | Chargeback notifications | Notifies a user about a cancelled or settled chargeback. | Admin | | CNAM notifications | Notifies a user about any CNAM-related actions. | Admin, Commercial | | Declined or missing payment method | Notifies a user about a cancelled, declined, or missing payment method. | Admin, Billing, Commercial | | Emergency calling | Notifies a user about any emergency calling-related actions. | Admin, Commercial | | End User ID/address verifications | Notifies a user about missing, approved, or rejected End User ID/Address verification. | Admin, Commercial, Compliance | | Invoice notifications | Notifies a user about new or void invoices and any changes to invoicing terms. | Admin, Billing | | Low balance notifications | Notifies a user about a reached account balance threshold or insufficient funds to complete pending orders. | Admin, Billing, Commercial | | New and Pending orders | Notifies a user about new and pending orders. | Admin, Billing, Commercial | | OTP Verification Rate Changes | Notifies a user about upcoming OTP verification rate changes. | Admin, Commercial | | Payment receipts, blocked service notifications and cancelations | Notifies a user about completed orders, balance changes, and cancelled payments. | Admin, Billing, Commercial | | Porting notifications | Notifies a user about any porting-related actions. | Admin, Porting | | Refund notifications | Notifies a user about refunds. | Admin, Billing | | Sender ID Verifications | Notifies a user about any Sender ID Verification-related actions. | Admin, Commercial | | SMS Rate Changes | Notifies a user about upcoming sms rate changes. | Admin, Commercial | | User deleted | Notifies a user about a terminated user access. | Admin | | VAT validation notifications | Notifies a user about an invalid VAT ID. | Admin, Billing | | Voice OUT balance limit reached | Notifies a user about a reached 24-hour balance limit for outbound calls. | Admin, Commercial, Technical | | Voice Rate Changes | Notifies a user about upcoming voice rate changes. | Admin, Commercial | | Wire transfer details | Notifies a user about events related to wire transfers. | Admin, Billing, Commercial | --- ## Edit Notification You can control who receives email alerts for each notification type. Enable or disable default role-based recipients, or add additional trusted recipients as needed. Note If you add additional recipients outside of assigned roles, be sure to include only trusted email addresses, as notifications may contain sensitive information. To edit a notification, follow these steps: ### Step 1: Open Edit Notification Page > 1. In the **Notifications** tab under **Account Settings**, locate the notification you want to edit. > 2. Click the ![actions](../_images/three_dots_action_button.png) button and select **Edit**. > > ![Actions Button.](../_images/fig22.png) > > > **Fig. 1.** Actions Button. ### Step 2: Update Notification In the **Edit Notification** page, you can modify the following settings: > 1. **Recipients** - Manage role-based recipients by enabling or disabling specific user roles using the checkboxes. > 2. **Additional Recipients** - Enter up to 10 email addresses that are not tied to roles. > > Note > > You can add up to 10 email addresses to each notification group. > > ![Edit Notification Screen.](../_images/fig33.png) > > > **Fig. 2.** Edit Notification Page. ### Step 3: Submit and Apply Changes Click **Submit** to apply your changes. The updated notification settings will appear in the notification list. > ![Changes Reflected in Notification Tab.](../_images/fig43.png) > > > **Fig. 3.** Changes in Notification Tab. --- ## Additional Information **User Details** Learn how users can update their name, contact email, and password. [User Details](user-details.html#user-panel-account-user-details) **Account Details** Learn how to manage company identity, contact information, and address. [Account Details](account-details.html#user-panel-account-details) **Security** Learn how to enable Two-Factor Authentication (2FA) for user accounts. [Security](two-factor-auth.html#user-panel-2fa) **Users** Learn about user roles, how to invite team members, assign access levels, and manage users. [Users](adding-new-roles.html#user-panel-roles) **Accounts** Learn how to manage multi-accounts and access accounts you've been invited to, based on assigned roles. [Accounts](multi-account.html#user-panel-accounts) On this page