# Account Setup Account setup prepares your account for service usage by verifying identity information and configuring security settings. Completing this process helps ensure that services can be purchased, activated, and managed without interruption. The procedure starts automatically when an account initiates an action related to payment or service activation, such as: > - Purchase a [DID number](../phone-numbers/buy-numbers/how-to-buy.html#user-panel-purchase). > - Purchase additional [Capacity](../phone-numbers/capacity/index.html#flexible-capacity). > - Subscribe to a [phone.systems(TM) plan](../phone-systems/Getting-started/index.html#ps3-getting-started). > - Add a [credit card payment method](../billing/payment-methods/credit-card.html#billing-payment-methods-credit-cards). Follow the steps below to complete the account setup process: **1. Account Details** Provide your personal or organization's details, including contact information and address. [1. Account Details](#user-panel-account-verification-1) **2. Identity Verification** Verify your identity through a secure service by submitting your ID and a selfie. [2. Identity Verification](#user-panel-account-verification-2) **3. Account Security** Protect your DIDWW account by enabling Two-Factor Authentication (2FA). [3. Account Security](#user-panel-account-verification-3) --- ## 1. Account Details When the **Identity Verification** pop-up appears, click **Complete Account Setup** to be redirected to the **Account Setup** page. The first step is to review or complete your **Account Details**. This section may already be prefilled with your information. Verify that all details are accurate, fill in any missing fields if needed, and click **Continue** to proceed. ![Account details form](../_images/account-verification-details.png) **Fig. 1.** Account details form in the User Panel. After submitting your details, a confirmation window will appear prompting you to continue with identity verification. Click **Continue** to start the verification process. ![Identity verification confirmation prompt](../_images/account-verification-confirmation.png) **Fig. 2.** Identity verification confirmation window. --- ## 2. Identity Verification Verify your identity to confirm account ownership by submitting your documents. You will be redirected to a secure external page to complete the verification process. Follow the on-screen instructions to verify your identity. Note If the verification process is interrupted or canceled, you'll be returned to **Step 2: Identity Verification**. Click **Try again** to restart the process from the beginning. ### Step 1: Switch to a Mobile Device Identity verification can only be completed on a mobile device. Choose **Switch device**, then scan the QR code or click **Copy link** to open the verification page on your mobile device. Once opened, the message **"Process is moved to another device"** will appear on your computer screen. ![Switch identity verification to a mobile device using a QR code](../_images/account-verification-qr.png) **Fig. 3.** Switching verification to a mobile device. ![Identity verification process moved to a mobile device](../_images/account-verification-qr-move-to-phone.png) **Fig. 4.** Process moved to a mobile device. Keep this window open. Note - After opening the verification process on your mobile device, a **Consent for Personal Data Processing** message will appear. - Review the information carefully and click **I Agree** to continue. - Selecting **Disagree** will cancel the verification process. ### Step 2: Select Your Document Choose a document for verification: **Identity card**, **Passport**, or **Driver's license**. [![Document selection](../_images/account-verification-document.png)](../_images/account-verification-document.png) **Fig. 5.** Selecting the document type for verification. ### Step 3: Capture the Front & Back of Your Document Follow the on-screen prompts to capture clear images of your identification document. Requirements: - The image is sharp and well-lit. - All text and details are clearly visible. - The entire document fits within the frame. #### Capture the Front of Your Document Use your device's camera to take a clear photo of the front side of your document. Click **Capture photo** to begin the process. [![Capture front of ID](../_images/account-verification-id-front.png)](../_images/account-verification-id-front.png) **Fig. 6.** Front side capture of an identity document. #### Capture the Back of Your Document Use your device's camera to take a clear photo of the back side of your document. Click **Capture photo** to begin the process. [![Capture back of ID](../_images/account-verification-id-back.png)](../_images/account-verification-id-back.png) **Fig. 7.** Back side capture of an identity document. ### Step 4: Take a Selfie Click **Start** and follow the on-screen instructions to take a selfie for identity verification. Position your face within the frame and ensure the image is clear. Requirements: - The face is well-lit and clearly visible. - A neutral expression is maintained. - The image is sharp and not blurry. [![Taking a selfie for identity verification.](../_images/account-verification-selfie.png)](../_images/account-verification-selfie.png) **Fig. 8.** Taking a selfie for identity verification. ### Step 5: Verification Successful Once verification is complete, a **Success** screen will appear. Click **Finish** to return to the DIDWW User Panel. > ![Successful identity verification confirmation screen.](../_images/account-verification-success.png) > > > **Fig. 9.** Verification success message. > ![Final identity verification completion screen.](../_images/account-verification-done.png) > > > **Fig. 10.** Final completion confirmation. --- ## 3. Account Security Note - The **Account Security** step appears only when Two-Factor Authentication (2FA) has not been configured. - Setting up Two-Factor Authentication (2FA) is strongly recommended for better protection and is **required** for all accounts with active orders. Set up Two-Factor Authentication (2FA) methods to protect your DIDWW account. Choose from multiple verification methods to add an extra layer of security when signing in. Authenticator App Use a mobile application, such as **Google Authenticator** or **Microsoft Authenticator**, to generate a verification code each time you sign in. For the full step-by-step guide and authenticator app download links, see [Security](two-factor-auth.html#user-panel-2fa). 1. Enable the **Authenticator App** option. 2. Scan the QR code using your authentication app. 3. Enter the 6-digit code generated by the app and click **Submit** to complete setup. ![Account Security overview](../_images/account-security-overview-app.png) **Fig. 11.** Setting up 2FA using an Authenticator App. Email Verification Receive a one-time verification code by email each time you log in. 1. Enable the **Email Verification** option. 2. Confirm your email address and click **Submit**. 3. Enter the 6-digit code sent to your email to finalize setup. ![Account Security overview](../_images/account-security-overview-email.png) **Fig. 12.** Setting up 2FA using Email Verification. Web Authentication Use a hardware-based or built-in authentication method, such as **Face ID**, **Touch ID**, or **Windows Hello**, for quick and secure login. 1. Click **Add New** and give your device a name. 2. Follow your browser's instructions to register the device. 3. Once registered, the device will appear in your authentication list. ![Account Security overview](../_images/account-security-overview-webauth.png) **Fig. 13.** Setting up 2FA using Web Authentication. On this page